Frequently Asked Questions
Q. If I order a print, how long will it take to arrive?
A. If you order prints from the Classic Collection they are dispatched within two working days by Royal Mail. If you have chosen a print from the Signature Collection,these are printed individually and are dispatched with three-to-five days.
Q. If I order a framed print, how long will it take to arrive?
A. As we offer a bespoke framing service to suit individual requirements, frames are made to order. The additional time in production means that it normally takes up to 14 days for your print to arrive.
Q. How are framed prints shipped?
A. All framed prints are dispatched ready to hang.They are bubble-wrapped before being placed in two custom-made boxes, which give 100% protection. Deliveries within the UK are made by DPD and a signature will be required upon delivery.
Q. Is my package insured when in transit?
A. Yes, your package is insured and should it be damaged in transit we will replace both print and frame and arrange for the original to be returned FOC, or give you a refund if this is unacceptable. We guarantee that you will receive exactly what you have ordered from our site in perfect condition.
Q. Can you deliver framed printsoverseas?
A. Unfortunately, we can only deliver unframed prints to worldwide destinations.
Q. Can I arrange to have a delivery made to a friend’s address?
A. Yes, when ordering you will have the opportunity to specifyan alternative delivery address.
Q. Will I receive an order confirmation?
A. An e-mail will be sent from us after your order has been placed confirming all the details. You will also receive a separate e-mail from Worldpay (UK) confirming details of the payment transaction.
Q. Can I get a refund?
A. Please read our Terms and Conditions, which applies to products purchased from our website. Customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are available in the Returns Policy.
Q. What do I do if I change my e-mail address or move?
A. Simply go to the “Shop” menu and select “My Account” where you can amend your personal details.
Q. What should I do if I forget my password?
A. A prompt will ask you for your e-mail address and the system will generate an email with a link to reset your password.
Q. How safe is shopping on the Colin Prior site?
A. We are committed to protecting your privacy during visits to our website and recognise our responsibility to keep the information you provide confidential at all times. www.colinprior.co.uk is the website of Colin Prior Limited and your personal information will not be disclosed to third parties at any time.